{"id":36,"date":"2026-10-23T16:27:57","date_gmt":"2026-10-23T14:27:57","guid":{"rendered":"https:\/\/www.fragrance-and-co.com\/?page_id=36"},"modified":"2026-10-23T16:27:57","modified_gmt":"2026-10-23T14:27:57","slug":"retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/fragrance-and-co.com\/es\/retours-et-remboursements","title":{"rendered":"Devoluciones y reembolsos"},"content":{"rendered":"<p>Esta pol\u00edtica se aplica a los pedidos de Fragrance&amp;Co entregados en Francia, B\u00e9lgica, Alemania, Luxemburgo, Suiza y Espa\u00f1a.<\/p>\n<h2>Plazo de devoluci\u00f3n<\/h2>\n<p>Dispones de 14 d\u00edas desde la recepci\u00f3n del pedido para solicitar una devoluci\u00f3n, tanto si el producto es defectuoso como si has cambiado de opini\u00f3n.<\/p>\n<h2>Estado de los productos<\/h2>\n<p>Para una devoluci\u00f3n por cambio de opini\u00f3n, los productos deben estar nuevos, sin usar y con su embalaje original. Si un producto ha llegado defectuoso, da\u00f1ado o no corresponde a tu pedido, contacta con nosotros e indica el problema.<\/p>\n<h2>C\u00f3mo solicitar una devoluci\u00f3n<\/h2>\n<p>Antes de enviar nada, escribe a nuestro servicio de atenci\u00f3n al cliente e indica el n\u00famero de pedido, los art\u00edculos afectados y el motivo de la devoluci\u00f3n. En caso de defecto o error, adjunta fotos para facilitar la gesti\u00f3n.<\/p>\n<p><a href=\"mailto:contact@fragrance-and-co.com\">contact@fragrance-and-co.com<\/a><\/p>\n<p>Nuestro equipo te enviar\u00e1 las instrucciones, la direcci\u00f3n de devoluci\u00f3n y la etiqueta para descargar e imprimir. Puedes entregar el paquete en un punto de dep\u00f3sito del transportista indicado en la etiqueta o enviarlo siguiendo las instrucciones recibidas. No env\u00edes la devoluci\u00f3n sin estas instrucciones.<\/p>\n<h2>Gastos de devoluci\u00f3n<\/h2>\n<p>Las devoluciones son gratuitas en los pa\u00edses incluidos en esta pol\u00edtica: la etiqueta se facilita sin coste. No se cobra ninguna tarifa de reposici\u00f3n.<\/p>\n<h2>Cambios<\/h2>\n<p>Aceptamos solicitudes de cambio. Contacta con nuestro equipo antes de devolver el art\u00edculo para comprobar la disponibilidad del producto deseado y organizar el procedimiento.<\/p>\n<h2>Reembolso<\/h2>\n<p>Cuando recibimos la devoluci\u00f3n, revisamos los art\u00edculos y te informamos del estado de la solicitud. El reembolso se tramita en un plazo de 14 d\u00edas. El tiempo hasta que el abono aparezca en tu cuenta depende de tu banco o proveedor de pago.<\/p>\n<h2>Contacta con nosotros<\/h2>\n<p>Para cualquier consulta sobre una devoluci\u00f3n o un reembolso, contacta con nuestro servicio de atenci\u00f3n al cliente:<\/p>\n<p><a href=\"mailto:contact@fragrance-and-co.com\">contact@fragrance-and-co.com<\/a><\/p>\n<p><a href=\"https:\/\/fragrance-and-co.com\/es\/nous-contacter\/\">Contacta con nosotros<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Cette politique s\u2019applique aux commandes Fragrance&amp;Co livr\u00e9es en France, en Belgique, en Allemagne, au Luxembourg, en Suisse et en Espagne. D\u00e9lai de retour Vous disposez de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour demander un retour, que le produit soit d\u00e9fectueux ou que vous ayez chang\u00e9 d\u2019avis. \u00c9tat des produits Pour [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours et remboursements | Fragrance&amp;Co<\/title>\n<meta name=\"description\" content=\"Retours Fragrance&amp;Co sous 14 jours : produits neufs, retours gratuits, \u00e9changes et remboursement. 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